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Coronavirus (COVID-19) Updates

Important Information - CENTRE CLOSURE

As per the State Government announcement on Tuesday 7th July, Premier Daniel Andrews has confirmed that Victoria will be increasing its COVID-19 restrictions, with Stage 3 stay at home restrictions reinstated across metropolitan Melbourne and Mitchell Shire from 11:59pm on Wednesday 8th July, this means that our Centre will be temporarily closing for 6 weeks or until directed by the State Government.

Please read the following important information regarding COVID

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Opening Hours

The Centre is currently closed until further notice due to Covid-19 Restrictions.

Update - 7/07/2020 4:00pm

IMPORTANT MEMBER UPDATE 

As per this afternoon’s State Government announcement, Premier Daniel Andrews has confirmed that Victoria will be increasing its COVID-19 restrictions, with Stage 3 “stay at home” restrictions reinstated across metropolitan Melbourne and Mitchell Shire from 11:59pm on Wednesday 8th July, this means that our Centre will be temporarily closing for 6 weeks or until directed by the State Government.  

 

There are only four reasons you can leave home:   

  1. To shop for food and essential goods and services. 

  1. For care or compassionate reasons (for example, this includes shared parenting obligations or providing care and support to an unwell, disabled, elderly or pregnant friend or relative).   

  1. Exercise - outdoors only, limited to your family or one other person. Personal Training will be allowed. If you are interested in engaging in any of these sessions, please get in contact with us.  

  1. For work or study – if you can’t do it from home   

  

Learn more here about what exercise you can and cannot do. 

 

Due to the local lockdown announcement made by the Victorian Government, please read below what this will mean for you, our members and guests.   

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and Victoria’s healthcare workers and slow the spread of coronavirus (COVID-19).  

Membership (for members residing in lockdown areas)  

  • Your membership will be placed on a free suspension.  

  • All future bookings you may have will be cancelled.  

  • We will contact you once the advised local lockdown period concludes in 6 weeks time, or as directed by the Victorian Government.   

  • Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.  

 

I booked in for a session. Will these run as planned? 
Unfortunately not. Any booked sessions will be cancelled because we must close our doors on Wednesday 8th July. 
 
Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy.  

We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice. 

Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.   

 

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website. 

Update - 19/06/2020 4:00pm

HOORAY! The Government has announced Phase 2 Restrictions. This means, our Reformer Pilates studio, Group Fitness classes as well as the Stadium will re-open with restrictions.

Due to the current restrictions, we will be opening with a change of operating hours & bookings are essential to avoid disappointment.

Update 18/06/2020 10:00am

We’re thrilled to inform you that the Government restrictions have lifted which is GREAT NEWS!   

We will be re-opening on Monday 22nd June.

Due to the current restrictions, we will be opening with a change of operating hours & bookings are essential to avoid disappointment. These restrictions cater for our pools opening in Stage 2.

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 08/05/2020 5:00pm

Following todays Federal announcements we have received a number of enquiries about our re-opening.
 
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
 
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, Aquatic memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School sessions I have booked?

If you have any Swim School lessons booked, please contact the Centre.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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